MealzHeelz, Christchurch, New ZealandHow long does shipping take? Within NZ is usually working day 1-3 days. International air mail is 5-10 working days. This is not tracked.
How do I pay? You can use paypal at checkout or if you are in NZ, contact us thru Facebook to pay via internet banking
Do we offer layby? Yes for NZ customers only, please contact us thru Facebook to arrange a layby. A layby is a mutual contract and cannot be cancelled once a deposit has been made
Do we allow pickups? No sorry we are an online store only
Is everything authentic? Yes of course, we buy from local distributors and importers
Returns? These are allowed on a case by case basis, please send us an email if you have an issue with your order. Store credit will be offered in most cases
Choose carefully as we do not refund if you change your mind.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act
Wrong size? Please send us an email and we can help with an exchange
SALE ITEMS cannot be sent back for an exchange unless deemed to be faulty where a full refund will be processed. Sale items include , Promo Stock , Clearance items and one off Flash Sale items.
Items being sent back must be as follows
- Completely unworn
- Tags still attached and in original condition
- Original Packaging
- Tracked courier
Anything sent back to us that does not follow the above will be returned to the sender. Any items sent back for exchange will be at the customer’s expense unless it is faulty. All items must arrive back within 5 days of purchase.